Support

We're here to help you get the most out of HonestStitch.

Need to reach a person? Email us at honeststitch@honeststitch.app. We read every message and typically respond within 1–2 business days.

Contact us

Whether you've found a bug, have a feature idea, need help with your account, or want to report inappropriate content, the fastest way to reach us is by email:

General support & feedback: honeststitch@honeststitch.app
Report content or safety concerns: use the report option on any review or profile, or email us directly. We review reports and act on content that breaks our guidelines.
Business subscription questions: honeststitch@honeststitch.app

Frequently asked questions

How do I write a review?

From the Discover screen, tap Add Review in the top-right corner. Search for the place you visited and select it, then rate it out of 10 and fill in the details: whether you're a local or tourist, price level, dog-friendliness, up to three descriptor tags, a short comment, and up to three optional photos. Tap Submit Review when you're done.

Can I change a review after posting it?

Reviews aren't edited in place. If you want to change one, delete it from your profile and post a new, updated review for that place.

How do itineraries work?

Itineraries let you plan a trip day by day. Create an itinerary, add places to each day with optional times and notes, and save it so you can reuse it whenever you travel.

Do I need an account?

You can browse places and reviews without signing in. To write reviews, save places, create itineraries, and interact with the community, sign in with Apple — it's private, secure, and takes only a few seconds.

What is a business subscription?

A business subscription lets place owners post events — one-time or recurring — for their location, so nearby travelers can discover them in the app. The first person to subscribe claims the place. You can cancel anytime through the App Store — access continues until the end of the billing period.

Troubleshooting

The app is slow or freezing

Force close the app and reopen it.
Check your internet connection.
Make sure you're on the latest version from the App Store.

I can't sign in

Make sure you're using Sign in with Apple.
Confirm you're signed into your Apple ID on the device.
Try signing out of iCloud and back in.
Still stuck? Email us and we'll help.

Photos won't upload

Check permissions in Settings › Privacy & Security › Photos.
Make sure you have a stable internet connection.
Try uploading fewer photos (reviews allow up to three).

Location isn't working

Enable Location Services in Settings.
Grant HonestStitch location permission so features like Near Me can work.
Toggle the location permission off and on.

Managing your account

You control your data in HonestStitch. From within the app you can update your profile, manage your privacy and visibility settings, block users, request a copy of your data, and permanently delete your account.

Deleting your account is permanent. Your reviews, itineraries, and data will be permanently removed and cannot be recovered. Deleting your account does not cancel any active subscriptions — manage those in Settings › Apple Account › Subscriptions.

Still need help? Email honeststitch@honeststitch.app and we'll get back to you.